Please Evaluate Our Site

 

Your comments and feedback are important to us! The Coffee Industry Board seeks to continuously improve the services we provide to our customers. Please assist us in improving our website by completing the site evaluation form below..
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Industry  * Compulsory Field
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Address
Phone
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  RATINGS ARE AS FOLLOWS: (1) BEING THE LOWEST AND (10) HIGHEST 
 

First Impressions First Impressions are always important. If our website does not look professional and if it does not function in an efficient and effective way as well as being attractive, potential clients may be lost. 
So here are a few pointers to consider when evaluating our site : URL (Intuitive, Download time, Look and feel, Home page on one screen, Contact details, Statement from management

 

Navigation Being offered an easy way to find your way around our website is critical to the success of our Website.
So here are a few pointers, to consider when evaluating our site : Ease of use, Site map,  Return to Home Page from any page, Internal search engine, Navigational links visible

 

Content Without valuable and useful information our website may well fail to achieve its objectives. The key to good content is that it is extensive and original.
So here are a few pointers
to consider when evaluating our site: Useful information, Degree of substantiated information, Currency, Authority: Who is responsible for the pages, Objectivity

 
Attractors Attractors were placed on our site to draw individuals and business to our site.
So here are a few pointers
  to consider when evaluating our site: Breaking News, Providing External links, Newsletter, Competitions etc,
 

Findability Intuitive URL - It is estimated that 47% of all website referrals come from direct navigation (the URL typed directly into the navigation bar). Therefore the site’s URL should be intuitive i.e. as close to the company's name or brand as possible also Partner and affiliate sites
So rate us on this criteria

 

Making Contact Many business transactions require some level of contact between the parties concerned.  The checklist offers an approach to evaluating the effectiveness of a website using the following key issues with regard to Making Contact.
So here are a few pointers to consider when evaluating our site:
E-mail and other details visible, Response time to enquiries * (Automatic e-mail response  & * Personal e-mail response (if any), Use of online forms, Telephone contact numbers provided

 

Browser Compatibility   We aim to Make the website visit a much more useful and pleasant experience. There are many variations of browsers and monitors in use today and it is important that our website is accessible to as many internet users as possible
So here are a few pointers to consider when evaluating our site
: Internet Explorer – versions, Netscape Navigator – versions,
 Macintosh, Mozilla Fire Fox, Monitor Compatibility

 

Knowledge of Users We aim to know more about the surfing, information requirements and buying habits of our users, this will help to give us the ability to fulfill our users’ needs.
So here are a few pointers to consider when evaluating our site
: Adaptive website
- An adaptive website will remember the information needs and buying preferences of the users. Availability of utilization statistics, Offers based on buying history (where applicable)

 

User Satisfaction We aim to Satisfy our users as this is essential to bringing customers of every category and stratification eg. Research students, General Surfers, information gathers, e-shoppers, and e-buyers back to our website.
So here are a few pointers to consider when evaluating our site: Robustness/reliability of the site i.e. is the site frequently crashing or off-line, Clicks to completion or access of forms for request etc. Acknowledge order/request,  Order/request tracking online

 

Other Useful Information We try to Supply additional useful information which will help to build confidence in our customers\users, e-shoppers.
So here are a few pointers to consider when evaluating our site:
  Contact details for person in charge of specific areas of your organization, List of current career opportunities with the company, Contact details for HR department, History of the company, Management and geographical structure of company, Mission statement, Up-to-date press coverage .

 

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